Frequently Asked Questions
How long does it take for domestic (U.S.) orders to arrive?
Most orders being shipped within the contiguous United States will arrive within 2-7 business days.
Please allow up to 1-3 business days to process your order. Please be advised, receiving an “order confirmation” via email indicating the items selected, does NOT guarantee that all items will be in stock. We will notify you by email when your package is picked up by our shipping provider. We will do all we can to ensure your order is delivered on time. However, please understand that there are conditions out of our control such as weather, shipping delays, etc. that can cause delays. Once your order has shipped, you will receive an email with the tracking number. If there is no one present to accept your package, it will be left at your house. Knox Apparel is not responsible for packages once they are delivered.
TRACKING IS TELLING ME MY LABEL HAS BEEN CREATED, BUT IT'S NOT TELLING ME WHERE IT IS?
This means one of two things: It is being processed currently or the shipping carrier missed the initial scan when they picked up your order. Tracking will be updated as soon as the carrier scans the shipment.
MY PARCEL IS MARKED AS DELIVERED, BUT I HAVEN'T RECEIVED IT.
If you had your order delivered to a work place, please check with all employees who may have accepted the parcel.
Couriers may update the tracking as delivered prior to delivery, so please allow up to 24 hours before assuming the parcel is lost. If after this period, you're still unable to locate your order, get in touch with the support team and we'll open an investigation with the courier and do our best to help out.
CAN I CHANGE OR EDIT MY ORDER?
Once an order has been placed, we are unable to make ANY product or size changes. Once an order had been placed we also cannot make any address changes. We cannot cancel or combine orders once they are placed.
ARE THERE SPECIAL CARE INSTRUCTIONS FOR KNOX CLOTHING?
To ensure that each piece has the very best look and feel, please follow the care instructions on the inside label of each piece of clothing. For shirts and shorts, we recommend machine washing cold and then drying on a hanger.